Frequently Asked Questions

How long does the design process take?

The timeline varies depending on the package selected. Logo designs typically take 7-10 business days, while complete branding packages may take 3-4 weeks. We work efficiently while ensuring quality and attention to detail throughout the process. Rush orders may be available for an additional fee—please enquire when placing your order.

What file formats will I receive?

You'll receive your designs in multiple formats including high-resolution PNG, vector SVG, PDF, and EPS files. All files are optimised for both print and digital use, ensuring versatility across all applications. Files are delivered via secure download link or email.

Can I request revisions to my design?

Yes, all our packages include revision rounds. The number of revisions depends on your selected package. We're committed to refining your designs until you're completely satisfied with the final result. Additional revisions beyond the package can be arranged for a small fee.

Do you provide brand guidelines?

Brand guidelines are included in our Complete Branding Package. This document outlines proper usage of your logo, colour codes, typography specifications, and spacing guidelines to maintain brand consistency. This ensures your brand looks professional across all applications.

What information do you need to start a project?

We'll need details about your business, target audience, design preferences, colour preferences, and any existing brand elements. During our initial consultation, we'll gather all necessary information to create designs that align with your vision. The more information you can provide, the better we can tailor the designs to your needs.

Do you offer print services for business cards?

We focus on design services and provide print-ready files. While we don't handle printing directly, we can recommend trusted local printers in Hamilton and throughout Aotearoa New Zealand who can produce your business cards to the highest standards. We work with several reputable print partners across the country.

Can you work with existing brand elements?

Absolutely. We can refresh existing logos, update brand colours, or create new designs that complement your current brand identity. We'll work with your existing elements while enhancing and modernising your brand presence. Brand refreshes are often more cost-effective than starting from scratch.

What makes your design services unique?

We combine creative excellence with strategic thinking, ensuring your designs not only look exceptional but also effectively communicate your brand message. Our personalised approach means every design is tailored specifically to your business needs and goals. As a New Zealand-based studio, we understand local business culture and market dynamics.